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“I was fairly new in the role of board chair and found myself forging through the challenges of bridging our founders’ intents and leadership style with the enthusiasm, broad skill sets and expectations of the next generation. We kept bumping against issues like governance, communications, family factions, grantmaking protocols, etc. that caused stresses and frustration. Having Jeff as the outside coach helped me establish a plan of action. He was also my ‘911’ at times as some of these challenges arose.”